Request a refund
Use this form to ask us to review a refund of an EtudyGo service fee. Sending the form does not mean a refund has been approved. We read each request against the refund policy.
What the refund policy says
- The €40 Initial Processing Fee is non-refundable once it has been paid.
- The €220 Admission and Visa Support Fee is non-refundable once it has been paid.
- A refund is not available if you withdraw, stop an application, do not send required documents, do not meet the university or visa requirements, a university declines the application, a visa is refused or delayed, or something happens outside EtudyGo's control.
- Fees paid to universities, embassies, insurers, banks, or other third parties are handled by those organisations, not by EtudyGo.
- This does not limit any right that the law does not allow us to take away.
Include your application number so we can find the payment. Questions can also go to info@etudygo.com.